Shipping policy
Please allow 1 business day to process in addition to the shipping times listed below for your selected shipping method.
For United States
Service area exclude: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the Virgin Islands.
📦For orders that include items marked as "pre-order," the time limit will be calculated from the moment the pre-sale items are shipped.
🌴With multiple warehouses and distrubitions centers globally, our goal is to streamline delivery routes to reduce emissions and energy use, while improving your shipping timeline and experience. See more about [email protected]
REMINDER
· Please note that the shipping fee is determined by the order value after any discounts have been applied. Thank you!
· Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our [email protected] for further assistance.
· If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
· If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
If you need further assistance, please contact our [email protected] we're more than happy to help!
· When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
· If you don't receive your package on time, please feel free to contact our [email protected] As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.